In this episode I talk about how you can add more growth and profits in your business by creating a culture of world class service, without spending a lot of money!
Being solo I completely understand about the value of high quality service. The referrals alone from that kind of service can means a continual flow of customers to you!
I have to agree that providing world class service will gain you more customers. If a customer feels that they are part of your business and not just a mere profit machine, they will keep on coming back for your services. Great job on this video Jim!
Giving consumers a feel of high quality service means very essential to build long lasting business relationships. I have to agree on everything that you say on this video since I also consider it as the main contributor to my success. Thank you for the best advise here Jim.
I also have to agree on what Raphael has to say. Even if it is just a single person who will recommend your business, it will have great impact. Remember that news spreads quickly and what we intend to showcase is our high-end quality service.
This is very true Jim. In most cases, noone has to exert that much effort to have their businesses to be well-known. One just have to provide to each customer a world class service that will for sure leave a mark.
It will be instilled in one’s mind if he or she was provided with service of high quality. As a consumer myself, I always look forward to quality in all the products that I buy, especially the service. Thanks for the great video.
I always believe that we have to treat our customers as a partner. If we value our customers, we will then provide them top-quality service and in return, they will do their part of the picture which is to remain on being part of the business.
This is actually a very convenient way to ensure that customers will keep returning and be an avid fan of your business. Your ideas are so great Jim. I’ll see you on your upcoming videos. Thanks!
The lifetime guarantee sure is a fantastic way to make customers stay with you for all time. This is not an insane idea, it’s a very competitive way of saying “I offer world class quality”. So what else are they going to say about that especially your competitors.
If all we’re after is a short term goal, then most likely we’re not concerned about the quality that we provide our consumers. So if this will be someone’s point of view, then they might as well say goodbye to their businesses for good. In my case, Well good thing I don’t have this thinking in mind. I am aiming for a long term goal and that involves in having a partnership with customers. I admire all your work Jim!
We have to go the “extra mile” if we want to have a business “partnership” to last. I treat my customers as a partner wherein we walk hand-in-hand to attain one common end. I will provide them world class service and they will become my loyal customers.
I know most businesses have “mystery shoppers”. They dedicate persons to observe and have a closer look at what consumers might have to say or what they buy and why. This is recommended if you want to stay on top, keyword is: world class quality.
Very interesting episode , great explanation . I will use what i have learned from this 😀
Thank you Jim ..
Jim, I’m new to you but am sold on your views, and working on implementing my newsletter next week!
Question: What about a solo-prenuer that needs new customers? Just asking because of your 80/20 rule. What advice for those with very few existing clients. Thanks!
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